Terms & Privacy

Terms of Service

Last Updated: February 2026

By scheduling service with IOP Appliance Repair, you agree to the following terms and conditions.

1. Service Calls & Diagnostics

We charge a diagnostic fee for all service visits. This fee covers the technician's time, travel, and expertise to identify the issue with your appliance. This fee is due regardless of whether repairs are completed or if the appliance is deemed unrepairable.

2. Estimates & Repairs

Upon diagnosis, we will provide an estimate for the cost of parts and labor to complete the repair. Estimates are valid for 30 days. If parts must be ordered, a deposit may be required.

3. Warranty

We stand by our work. We provide a 90-day warranty on all parts installed and labor performed. This warranty covers the specific failure we repaired. It does not cover unrelated failures that may occur subsequently.

4. Cancellations

We respectfully request at least 24 hours' notice for cancellations. Missed appointments or cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

5. Service Area

We strictly serve Isle of Palms, Wild Dunes, and Sullivan's Island. We reserve the right to decline service requests outside of this geographical area.

SMS & Mobile Messaging Policy

IOP Appliance Repair respects your privacy. We use SMS/Text messaging to communicate regarding your service appointments, estimates, and invoices.

1. Consent to Receive Messages

By providing your mobile phone number on our contact form or over the phone, you expressly consent to receive transactional text messages from us. These messages may include:

• Appointment confirmations and reminders.
• "On my way" notifications from technicians.
• Estimates and Invoices.
• Updates on part orders.

2. Opt-Out

You may opt out of receiving text messages at any time. To stop receiving messages, reply STOP to any message you receive from us. You will receive a final confirmation message, and then no further messages will be sent.

3. Costs

We do not charge for this service, but standard message and data rates from your wireless carrier may apply.

4. Privacy of Phone Numbers

We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used solely for communication regarding your appliance repair service.

Privacy Policy

1. Information We Collect

We collect information necessary to perform our services, including:

• Name and contact information (Phone, Email).
• Service address and gate codes (if applicable).
• Appliance details (Brand, Model, Serial Number).

2. How We Use Your Information

Your data is used to schedule appointments, order parts, process payments, and communicate with you about your service. We do not sell your personal data to data brokers or marketing agencies.

3. Security

We implement reasonable security measures to protect your personal information. Payment processing is handled via secure, PCI-compliant third-party processors.

4. Contact Us

If you have questions about our policies, please contact us at:
Phone: 843-568-5936
Email: